THE NORTON GRANGE
Business Plan
Personal Information
Name - Jacqueline Linda Mcmanus
Address - 4a Watt's road, Studley, B80 7PT
Telephone Number - 07958686391
Date of Birth - 28.11.58
About me
Shortly after leaving school i when to work for Lloyds banks as a office counter clerk where i stayed until i left to start a family, In 1986 i when back to work full time as a administrator for carpetright, over the years i worked my way up to branch manager and i stayed at carpetright until i moved to Spain in 2001.
In 2001 we purchased a bar in the Spanish square in Santa Ponsa, after a fantastic few months we decided to purchase another and within the first three years we owned four bars and a frozen food shop. All of the businesses was very successful. in 2012 we sold the bars/Restaurants and made the move back to the UK. In 2012 we took on the Golden Cross and a few months after the Sportsman.
After Marston's sold the bar we took on the Fordge Mill in Headless cross and turned it into a carvery house. this was also very successful , that much so that of the back of this we got offered three dementia cafe's and the Royal oak in Studley. In 2019 after being diagnosed breast cancer we decided to move back to Spain where we purchased a Freehold bar and two Restaurants. We currently still own the businesses in Spain and they are now rented to tenants.
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What are we looking for ?
We do have lots of experience, we are motivated and we are hungry to succeed.
We're looking for a fair sized bar/Restaurant within a nice community that we can put our heart and soul into.
What do i want to improve in the first 90 days ?
In the first 90 days, its really important to put our stamp on the business, We would like to not only address all of the problems but correct them and be working hard to show the community this is the place to be.
Pub SWOT Analysis
The Advantages
The Norton Grange is a lovely Pub in great location, it also has the advantages of a large free carpark and a children's play area.
The Disadvantages
Most people will have to drive to the Norton Grange.
Opportunities
This business has an abundance of opportunities, Birthdays, Weddings, Baby showers, Garden events
Fetes the list can go on and on.
Risk's
I can't see any risks with this business
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Competitors
The Bell at Salford Priors -
This is a five minute drive from the Norton Grange, The reviews are fantastic, they offer a mini fish and chips for £3.95 and a roast dinner for £10.95, No drinks prices are available on the website but the review do say that the price are very reasonable. Rating is 4.4/5
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The Bridge Inn
This is 11 minutes drive away from the Norton Grange, The reviews are also fantastic, they offer a roast dinner from £14.50, Also no drinks prices available but yet again the customers are saying everything is very reasonable. Rating is 4.4/5
What do they say about the Norton Grange ?
The Norton Grange doesn't have many reviews and has a rating of only 3.5/5 the few reviews they do have are ok.
The Team
The team that is in the Norton Grange at the moment is very inexperienced.
To make this business work we would need to put a manager in the kitchen, one on the bar and a maitre d on the tables.
How will we attract new team members?
We come from a large family all with hospitality in our blood, We will always have very experienced staff if required.
What training will be given to the team ?
All existing staff will be given inhouse training, Bar, Waiting and Kitchen, It is imperative that the quality of food and service is excellent
Staff motovation ?
Incentives will be given based on performance on a weekly bases and a prize for staff of the month.
The Image from the road side?
From the road side the Norton Grange looks fantastic, Its clean and tidy and does look welcoming. Is there room for improvement ? always
My experience when at the Norton Grange
Experience with the team - On the 4th May we reserved a table online, Our table was booked and we was look forward to a beautiful roast dinner. We walked in and we was unfortunately extremely disappointed.
The one member of staff started to serve us and realised her friend just walked in so she ran off and left us, after finishing her conversation she come back, we told her we had a table booked, she had no record of it, she ran off again to find us a table, in the mean time a young lad decided to serve us to some drinks, I asked him why there was no Carvery out and the reply i got was we just ran out of food. We took our drinks and asked again if we had a table, The young girl showed us to the table, Didn't advise if it was table service or we had to order at the bar and walked off. After being sat down for a good 30 minuites and listening to the table next door complaining about the food we decided to eat wasn't a good idea and we left to go to find another restaurant. The service was shocking.
Was there music on - No, No music at all the atmosphere was really bad.
Was it clean & Tidy - The Restaurant itself and the toilets was very clean and tidy
Was the Staff Polite, Efficient - I wouldn't say they wasn't polite just very unexperienced and not efficient in the slightest.
were you acknowledged leaving ? - No
Score 1-10 - I would give it a 3
Our Vision
The Norton Grange is a beautiful establishment, It has a fantastic large free car park, amazing garden and it even has a kids play area it really does have it all. Our aim with the Norton Grange is to turn this pub into a pub that the whole community wants to drink in.
Who lives in the area ?
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Day Planner
All pubs are quite during the days but as soon as you put a menu into the mix there is no reason at all not to have bums on seats.
In addition to the fantastic menu we would also put on day events like ladies that brunch, Coffee mornings and mother and tot play dates.​​​
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Weekday nights
Sometimes its the simple things that work the best so we believe that putting together a Pool team and joining a league will work well, The same with the Darts, Dominos and Poker. The Quiz must run without any changes.
Weekends
With a good amount of the population being aged between 40 and 65 we believe that live acts every Friday night should go down a storm . We would be looking on putting on act that are appealing to them age group.
For example - Rod Stewart, Michael Jackson, Diana Ross, Adele, Teddy Swims, Ollie Murrs, Cheer. We also believe a drag act and a comedian would work really well on a Friday night.
On a Saturday night we would like to introduce a Live lounge for semi professional singers, Comedians and Magicians. We do know lots of professionals that are looking for exposure and we will use this to our advantage
And last but not least on a Sunday we would like to introduce a saxaphone player
Extra Revenue
When viewing the pub we was blown away by the side room that wasn't in use. (The Old wacky warehouse) We think that this would be amazing to host a Artisan market in for the locals.
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Why do we think we are best for this business ?
We have lots of experience not only in Bars and Restaurants but we have also managed a Carvery houses in the UK (The Fordge Mill) We also owned a carvery house in Murcia Spain, Both was very successful. This Industry comes very natural to us, Were passionate, Motivated and very confident we will succeed